Al Bait Guests
Privacy Policy
1. Introduction
This privacy notice for Al Bait Guests ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
• Visit our website at http://albaitguests.com/, or any website of ours that links to this privacy notice; or
• Download and use our mobile application (Rafeeq Mobile App), or any other application of ours that links to this privacy notice; or
• Choose Al Bait Guests as a service provider under the Nusuk Hajj initiative and information is shared with Al Bait Guests as outlined and defined in the Nusuk privacy policy
• Engage with us in other related ways, including any sales, marketing or events.
Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy is intended to describe for you, as a user of Al Bait Guests Services (regardless of where you use it from), the information we collect and process, how that information may be used, with whom it may be shared and for what reasons, and your choices about such usage and disclosures. We urge you to read this policy very carefully because it contains important information together with the Nusuk Privacy policy if you are utilising Al Bait Guests Services as the service provider under the Nusuk Hajj initiative and any other documents referred to herein so that you are fully aware of how and why we are using your Personal Data.
By continuing to use Al Bait Guest Services (as defined below), you hereby consent to be bound by the terms stipulated in this Privacy Policy (as defined below). Your consent is irreversible, and you agree that you have read, understood, and agree to the terms of this Privacy Policy. We will ask for your consent before using your Personal Data for a purpose other than what is set out in this Privacy Policy.
2. Definitions
UserThe person who uses Al Bait Guests Services, and as mentioned in this Policy, also refers to “You”.
Al Bait Guests: The controller and responsible for User Personal Data (collectively referred to as “we,” “our,” or “us” in this Privacy Policy).
Privacy PolicyThis Policy
User Personal DataAny data, regardless of its source or form, that may lead to identifying an individual specifically, or that may directly or indirectly make it possible to identify an individual, including name, personal identification number, addresses, contact numbers, license numbers, records, personal assets, bank and credit card numbers, photos and videos of an individual, and any other data of personal nature.
User Sensitive Personal Data:Personal Data revealing racial or ethnic origin, or religious, intellectual or political belief, data relating to security criminal convictions and offenses, biometric or Genetic Data for the purpose of identifying the person, Health Data, and data that indicates that one or both of the individual’s parents are unknown.
User Non-Personal DataAny set of data that does not contain personally identifiable information.
ProcessingAny operation or set of operations that is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Nusuk Hajjas defined in the Nusuk privacy policy
Cookies:A cookie is a small text file that is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ("flash cookies"), and single-pixel gifs. Such technologies can be used to track users' actions and activities and to store information about them. We use these cookies and/or similar technologies when you visit Al Bait Guests.
LawAny laws, regulations, or legislation in the Kingdom of Saudi Arabia that are legally enforceable, and which apply to any or all parties involved in this Privacy Policy, as they are in effect from time to time.
Data Protection LawProtecting user data in accordance with the standards and regulations followed in the Kingdom of Saudi Arabia.
3. Types of Personal Data We Collect
The following Personal data may be collected by Al Bait Guests when the User uses any of its services:
First, Middle And Last Name, Email ID, Mobile Number, Gender, Marital Status, Nationality, Religion, Birth Date, Passport Number, Passport Expiry Date, Address.
Personal Photo
Languages spoken, Health Conditions, Personal Preferences, Proof of residents info.
4. When We Collect Your Personal Data
We collect your Personal Data and process it when you:
5. Why We Utilize Your Personal Data
Al Bait Guests collects your Personal Data in order to:
6. Transfers of Your Information With Related Entities
We may share your personal information, including personal information that identifies you personally, with authority in the Ministry of Hajj and Umrah, and those whom the Ministry directs to share data with, such as service companies or partners qualified and approved to work with Al Bait Guests on Nusuk Hajj such as our technology partner Unique Destination, in addition to guides and workers in the call center and in the company’s customer service centers. However, we only share your personal information with a trusted related entity if that entity agrees to our privacy standards as set out in this Privacy Policy. Nevertheless, If we transfer, share, store, or handle your personal data with related entities on KSA, it will only be done with relevant protections in place. We will take steps to ensure that your personal data will be protected in accordance with Data protection systems, regulations, and policies in the Kingdom of Saudi Arabia in accordance with legally recognized data share mechanisms.
7. How we store your Personal Data
We will retain your Personal Data after your reservation process is completed for the period necessary to fulfill the purposes outlined in this Privacy Policy. We shall only keep personal information as long as it is required. The amount of time we keep your personal information will be determined by the purposes for which it is needed. We will discard or securely destroy your personal information once we no longer need it. The stored data will be processed in Saudi Arabia. In some circumstances, we may be legally required to disclose to fulfill legal requirements in accordance with the laws, regulations, and policies in force in the Kingdom of Saudi Arabia, to fulfill judicial requirements, or to implement an obligation under an agreement to which the Kingdom of Saudi Arabia is a party. We may also store your Non-Personal Data for analytical purposes.
8. Your Personal Data Protection Rights
Every user of our Website is entitled to the following:
You have the full right to request copies of your Personal Data in accordance with the policies and regulations of Al Bait Guests.
You have the right to request from Al Bait Guests to correct any Personal Data that you may believe is inaccurate. You also have the right to request Al Bait Guests to complete any Personal Data that you believe to be incomplete.
You are entitled to ask Al Bait Guests to delete your personal data, in line with the current rules and policies.
You have the right to request a temporary restriction to Al Bait Guest’s processing of your personal data, under certain conditions and in accordance with the policies and regulations of the Kingdom of Saudi Arabia. However, Al Bait Guests can still store user personal data, but it may not continue to use it.
You have the right to object to Al Bait Guest’s processing of your personal data, under certain conditions including processing related to direct marketing and in accordance with the policies and regulations of the Kingdom of Saudi Arabia.
You have the right to request Al Bait Guests to transfer your collected data to another organization, or directly to the user, under certain conditions and in accordance with the policies and regulations of the Kingdom of Saudi Arabia.
9. How We Use Cookies and Why
On the first occasion that you use our website, we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
10. Children Personal Data
Our top priority is to safeguard children while they use the internet. We at Al Bait Guests urge parents and guardians to monitor their children's online activities. We do not intentionally gather any Personal Data from children below the age of 13. If you suspect that your child has shared any Personal Data on our Website, we strongly advise you to get in touch with us without delay. We will do our utmost to swiftly delete such Personal Data from our database.
11. Modifications and updates to this privacy policy
We hold the right to modify, revise or change this Privacy Policy at any given time. Such changes will become effective once they are posted on Al Bait Guests website. Certain provisions in this Privacy Policy may be replaced by provisions or notices posted elsewhere on our website. Your ongoing use of our services after any changes to the Privacy Policy have been posted signifies your acceptance of these changes.
12. Questions, Concerns or Complaints
We regularly review our compliance with our Privacy Policy. If you have any questions or concerns about how we process your Personal Data, or if you wish to raise a complaint, please contact us at: info@albaitguests.com
We hope we will be able to resolve any privacy concerns you may have.